SOULEIR DIGITAL GIFT CARD

Yes. Souleir's technology has been clinically proven to produce medical-grade results. Souleir's devices have been specifically tested in clinical studies, with applications ranging from skin rejuvenation, acne, pigmentation, and other common skin conditions.

Please note: Not all LED masks are created to produce quality results!

Some brands lack the clinical studies or FDA clearance that demonstrate proven effectiveness.

• Reduces fine lines and wrinkles: Achive smoother, younger-looking skin
• Boosts collagen production: Firm and plump your skin for a radiant glow.
• Alleviate Skin Conditions: Effective against rosacea, psoriasis, eczema, acne, and pigmentation.
• Natural, no pain, side effects or downtime
• Incorporated into any skincare routine

Yes, we do! Please visit our Clinical Bibliography here.

Souleir prioritises the health and safety of our customers above all else.

Below are the certifications that our manufactures have attained and are bound by.

MDSAP
Medical Device Single Audit Program - A program that allows a single regulatory audit of a medical device manufacturer to satisfy multiple regulatory requirements. This means our product meets quality standards across multiple countries.

ISO13485
A quality management standard specifically for medical devices. This certification ensures our products are consistently manufactured under strict quality control processes that meet international safety standards.

FDA
Food and Drug Administration - The U.S. government agency responsible for protecting public health by regulating medical devices, drugs, and food products. FDA certification means our product meets U.S. safety standards.

FCC
Federal Communications Commission - A U.S. certification that ensures electronic devices meet standards for electromagnetic interference. This means our device won't interfere with other electronic equipment.

RoHS
Restriction of Hazardous Substances - A certification that confirms our product is manufactured without specific hazardous materials like lead, mercury, and certain flame retardants. This makes our product safer for both you and the environment.

SAA
Standards Association of Australia - An Australian certification mark that indicates our product meets their national safety and quality standards.

Oeko-Tex® Certification
Our products are Oeko-Tex® certified, meaning they are tested for harmful substances and safe for human use.

This globally recognised standard ensures quality, safety, and eco-friendly production practices, giving you peace of mind with every purchase.

CE Conformité Européenne:
A certification mark indicating our product meets the European Union's health, safety, and environmental protection standards. It allows our products to be sold within the European market.

You can expect to see visible results in just 4 weeks when used consistently 10 minutes a day, 3 to 5 times per week.

We recommend using the LED mask on clean, product free skin, to avoid blockage of LED light from entering the skin.

Delivery:
We offer FREE shipping Australia-wide.

Pre-orders might cause shipping delays if part of your order is in stock, as we aim to ship everything in a single package, unless advised otherwise.

Pre-orders may result in delayed shipping where a part of your order is in stock, to ship in one package.

Order tracking:
You will receive an email with the tracking number and shipping confirmation once your order leaves our warehouse. You will be able to check your order on the website of the shipping service corresponding to the selected shipping method.

General Returns:
We offer a refund for change of mind purchases within 30 days. Please notify as soon as possible from the receipt of your goods if you would like a refund.

For a change of mind return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all seals intact.

Money Back Guarantee: 
If within 60 days you are not completely satisfied with your item, you can return the item and receive a refund minus a ten percent restocking fee.

12 Month Warranty: 
You are eligible for a full refund if your item proves to be faulty within six months, we also cover the return cost.
Should your item prove to be faulty after six months, you are eligible for store credit or exchange only.

Yes, it is possible to overdose on light.

Red light therapy follows a biphasic dose-response, where too little light has minimal effect, the optimal dose provides maximum benefits, and excessive light diminishes the positive effects.

To avoid overdosing, adhere to the recommended guidelines.

Monitor your individual response and adjust your session duration as needed.

Everyone's sensitivity to light varies, so it's important to find the balance that works best for you.

We generally do not recommend combining retinol with any form of light therapy, as there is always a risk of reaction.

While some individuals do use both products concurrently with no adverse reaction, transparency regarding potential effects is paramount to us.

We strongly advise consulting with your dermatologist or provider, who can give you personalised guidance based on your skin's unique needs.