Contact information

All products are available within Australia and New Zealand. 

It depends on where you are. Orders processed here in Australia will take 5-7 business days to arrive, or potentially sooner if Express Post has been selected upon check-out within Australia. 

Delivery details will be provided in your confirmation email.

You can contact us through our contact page or email us directly! We will be happy to assist you.

email: info@souleir.com

Delivery:

We offer free standard delivery across Australia for orders over $80. Anything under $80 have a flat $10 delivery fee.

Express is a flat fee of $25, and free Express delivery for orders over $850.

Standard Shipping to North America will incur a flat fee of $60AUD - may vary depending on exchange rates at the time of purchase.

Order Tracking:

Tracking details are emailed once orders leave our Gold Coast location.

Returns & Guarantee:

We provide a 14-day change-of-mind period for unused items - all seals must be intact due to hygiene reasons. 

Opened LED devices are covered by a 60-day results-based guarantee after a 21-day trial. (see policy for full details).

Warranties & Defects:

Souleir products include a warranty, and in case of a manufacturing defect, please refer to the returns and satisfactory guarantee terms and conditions.

Souleir prioritises the health and safety of our customers above all else.

Below are the certifications that our manufacturers have attained and are bound by.

TGA Registered

The Souleir LED Skin Restore System is included in the Australian Register of Therapeutic Goods (ARTG 510468), which means it has been assessed against Australian medical device requirements for safety, quality and performance before being supplied here. 

International Standards

• IEC 60335-1:2010 + AMD1:2013 + AMD2:2016
• IEC 60335-2-115:2021

Australia & New Zealand Standards

• AS/NZS 60335.1:2020+A1:2021
• AS/NZS 60335.2.115:2021+A1:2022

These certifications ensure our products meet rigorous international safety standards for electrical appliances and beauty care devices.

MDSAP

Medical Device Single Audit Program - A program that allows a single regulatory audit of a medical device manufacturer to satisfy multiple regulatory requirements. This means our product meets quality standards across multiple countries.

ISO13485

A quality management standard specifically for medical devices. This certification ensures our products are consistently manufactured under strict quality control processes that meet international safety standards.

FDA

Food and Drug Administration - The U.S. government agency responsible for protecting public health by regulating medical devices, drugs, and food products. FDA certification means our product meets U.S. safety standards.

FCC

Federal Communications Commission - A U.S. certification that ensures electronic devices meet standards for electromagnetic interference. This means our device won't interfere with other electronic equipment.

RoHS

Restriction of Hazardous Substances - A certification that confirms our product is manufactured without specific hazardous materials like lead, mercury, and certain flame retardants. This makes our product safer for both you and the environment.

SAA

Standards Association of Australia - An Australian certification mark that indicates our product meets their national safety and quality standards.

Oeko-Tex® Certification

Our mulberry silk products are Oeko-Tex® certified, meaning they are tested for harmful substances and safe for human use.

This globally recognised standard ensures quality, safety, and eco-friendly production practices, giving you peace of mind with every purchase.

CE Conformité Européenne

A certification mark indicating our product meets the European Union's health, safety, and environmental protection standards. It allows our products to be sold within the European market.

Yes. The Souleir Skin Restore Mask has been EMF tested and recorded a reading of 0.7 milligauss (mG) - less than 1% of the 2,000 mG public safety limit set by ARPANSA, Australia's radiation protection authority.

Yes. Souleir's technology has been clinically studied to produce medical-grade results. Souleir's devices have been specifically tested, with applications ranging from skin rejuvenation, acne, pigmentation, and other common skin conditions.

Please note: Not all LED masks are created to produce quality results!

Some brands lack the clinical studies or TGA/FDA/ISO clearance that demonstrate proven effectiveness.

A slight pinkish flush immediately after an LED light therapy session is completely normal and nothing to be concerned about. 

It's a sign of increased blood circulation in the treated area - your skin responding to the therapy exactly as it should. 

This post-session glow typically fades within a few minutes to an hour.

Because an irradiance of 41 mW/cm² is standard for phototherapy, true adverse reactions are rare; however, if your skin is prone to extreme sensitivity and sudden irritation, we highly recommend consulting a qualified dermatologist to assess your skin's overall compatibility with LED light treatments before purchasing and using any such devices.

• Reduces fine lines and wrinkles: Achieve smoother, younger-looking skin
• Boosts collagen production: Firm and plump your skin for a radiant glow.
• Support to alleviate Skin Conditions: redness-prone skin or blemish-prone skin.
• Natural, no pain, side effects or downtime
• Incorporated into any skincare routine

Yes, we do! Please visit our Clinical Bibliography here.

The Souleir LED therapy devices are intended only for the uses listed in its product indications. It has not been tested for any other conditions, and potential risks for unapproved use are unknown.

You can expect to see visible results in just 4 weeks when used consistently 10-20 minutes a day, 3 to 5 times per week.

We recommend using the LED mask on clean, product free skin, to avoid blockage of LED light from entering the skin.

LED therapy is generally considered safe for most people, as it is non-invasive and does not emit harmful UV rays. However, there is limited research on its use during pregnancy, so it is often recommended to err on the side of caution.

If you are pregnant, it’s best to consult with your healthcare provider before using LED therapy to ensure it is safe for you and your baby.

Additionally, avoid using LED devices on the abdominal area during pregnancy unless advised by a medical professional.

Yes, it is possible to overdose on light.

Red light therapy follows a biphasic dose-response, where too little light has minimal effect, the optimal dose provides maximum benefits, and excessive light diminishes the positive effects.

Overdosing with an at-home LED device is very rare. However, to avoid overdosing, adhere to the recommended guidelines.

Monitor your individual response and adjust your session duration as needed.

Everyone's sensitivity to light varies, so it's important to find the balance that works best for you.

We generally do not recommend applying retinol before any form of light therapy, as there is always a risk of reaction.

While some individuals do use both products concurrently with no adverse reaction, transparency regarding potential effects is paramount to us. We always suggest using retinol, serums and moisturisers after your LED treatment to minimise any risk of irritation.

We strongly advise consulting with your dermatologist or provider, who can give you personalised guidance based on your skin's unique needs.

Yes. During perimenopause, declining oestrogen accelerates collagen loss and skin thinning. 

Red light therapy clinically stimulates collagen production and improves skin density, making it one of the most effective at-home tools for hormonally changing skin.

Salon LED treatments can cost $80–$150 per session. 

Souleir's TGA registered device delivers medical-grade wavelengths from home, with no booking, no travel and no ongoing cost.

We offer nothing but the best for our clients...

• 6a Grade is finest quality raw silk, with long strands, minimal defects, and a natural shine
• 900 thread count means a finer weave + smoother feel
• 22 momme is considered a high-quality weight for silk - the perfect thickness and durability for products such as pillowcases, sheets + sleep masks.

For best results, hand wash in cool water using a pH-neutral detergent and fabric softener. Since silk is a natural fiber, avoid rubbing the fabric vigorously or wringing it out forcefully.

To prevent fading, we recommend air drying in the shade.

Following these care instructions will help extend the longevity of your purchase.

Silk is hypoallergenic, non-irritating, and can help with frizz, tangles, and hair breakage.

It's also a good choice for people who sleep hot or cold as it naturally regulates temperature.

Mulberry silk sleep masks can have many benefits for your skin and sleep, including being hypoallergenic, hydrating, and antimicrobial.

Skin benefits

• Anti-aging: 
  Mulberry silk can promote a smoother complexion and reduce the appearance of fine lines and wrinkles 
• Reduces puffiness, dark circles around the eye area
• Hydrating: 
  Mulberry silk helps retain moisture and keeps skin healthy 
• Hypoallergenic: 
  Mulberry silk is a good choice for people with sensitive skin or allergies 
• Antimicrobial: 
  Mulberry silk can help protect against bacteria 
• Reduces dark spots: 
  The antioxidants in mulberries can help fade skin blemishes 

Sleep benefits

• Helps you fall asleep: 
  A silk sleep mask can help you fall asleep more easily
• Prevents exposure to harmful light: 
  A silk sleep mask can block out harmful light
• Improves sleep quality: 
  A silk sleep mask can help you relax and sleep more soundly

Other benefits

• Mulberry silk is naturally hypoallergenic 
• Mulberry silk has less friction than cotton, which can help reduce creases and prevent wrinkles 
• Mulberry silk is hydrophobic, which means it sheds water instead of absorbing it 

Silk bedding is often recommended for individuals with allergies and sensitive skin due to its naturally hypoallergenic properties.

Gentle and non-irritating, silk is suitable for even the most delicate skin types, including babies. It provides an ideal sleeping surface for those with redness-prone skin or blemish-prone skin, or other skin conditions.

Additionally, silk naturally resists mold, fungus, and dust mites - common household allergens - offering a cleaner and more comfortable sleep environment.

Absolutely. Natural mulberry silk is an excellent choice for those who sleep either hot or cold.

Yes. Silk's hollow-core fibre structure naturally regulates temperature and wicks moisture without retaining dampness - keeping you cool and dry.

Ideal for women experiencing night sweats, and comfortable year-round for all sleep types.