60 Day Money Back Guarantee
Damages and Issues
Please inspect your order upon reception and contact us immediately at info@souleir.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. We also do not accept "change-of-mind" returns if the product has been used due to sanitary health reasons.
60-Day Money Back Guarantee Terms and Conditions
1. Overview and Eligibility
1.1 Guarantee Period
- The 60-day satisfaction guarantee period begins on the date of delivery confirmation
- Claims must be initiated within the 60-day period by contacting our customer service department
- Late submissions will not be considered
1.2 Purchase Eligibility
- Valid only for products purchased directly from Souleir's official website or authorized retailers
- Proof of purchase required (order number and receipt)
- Limited to one guarantee claim per customer per product
- Valid only for original purchaser; guarantee is non-transferable
2. Usage Requirements and Documentation
2.1 Minimum Usage Requirements
- Product must be used for a minimum of 30 consecutive days following the prescribed protocol:
* Apply mask as directed in product manual
* Use product at recommended frequency
* Follow all safety and usage guidelines provided
* Maintain consistent usage throughout the 30-day period
2.2 Required Documentation
- Before Treatment Documentation (Prior to First Use):
* Close-up photos of treatment areas
* Full-face photos from front and both side angles
* Photos must be well-lit and unfiltered
* All photos must include visible timestamp
* Photos must be taken without makeup or skincare products
- After Treatment Documentation (After 30 Days):
* Identical style photos as "before" documentation
* Same lighting conditions and angles as initial photos
* Same distance from camera as initial photos
* Photos must be unedited and unfiltered
- Usage Log Requirements:
* Daily record of product application
* Time and duration of each use
* Any reactions or observations
* Digital or physical log must be submitted with claim
3. Product Return Conditions
3.1 Physical Condition Requirements
- Product must be returned in working order
- Normal wear consistent with 30-60 days of use is acceptable
- All components must be present, including:
* Main device/mask
* All original accessories
* Charging cables/power adapters
* Instruction manuals
* Original packaging and box
3.2 Unacceptable Conditions
- Excessive damage beyond normal wear
- Signs of misuse or abuse
- Attempted repairs or modifications
- Missing components or accessories
- Damaged or destroyed packaging
- Products showing signs of:
* Water damage
* Impact damage
* Electrical tampering
* Cosmetic alterations
4. Refund Process and Procedures
4.1 Claim Initiation
- Contact customer service within 60-day period
- Provide order number and purchase details
- Submit required documentation
- Await claim review (typically 3-5 business days)
4.2 Return Shipping
- Return shipping instructions provided upon claim approval
- Product must be returned within 14 days of approval
- Customer responsible for return shipping costs
- Tracking number required for all returns
- Proper packaging required to prevent damage
4.3 Refund Details
- Original purchase price minus 10% restocking fee
- Original shipping costs non-refundable
- Refund processed within 14 business days of receipt
- Refund issued to original payment method
- International transaction fees non-refundable
5. Exclusions and Limitations
5.1 Guarantee Exclusions
- Allergic reactions or skin sensitivities
- Results varying from marketing materials
- Unauthorized resale products
- Products used contrary to instructions
- Damage from improper storage or handling
5.2 Void Conditions
- Resale or transfer of product
- False or manipulated documentation
- Failure to meet minimum usage requirements
- Violation of any terms and conditions
- Professional or commercial use
Legal Considerations
6.1 Documentation Privacy
- Submitted photos will be used solely for claim verification
- Photos stored securely and deleted after claim resolution
- Customer retains rights to submitted photos
- Photos will not be used for marketing without explicit permission
6.2 Fraud Prevention
- We reserve the right to:
* Verify purchase authenticity
* Request additional documentation
* Reject suspicious claims
* Take legal action against fraudulent claims
* Share information with law enforcement if necessary
6.3 Rights Reserved
- We reserve the right to:
* Modify these terms at any time
* Request additional verification
* Limit guarantee to specific regions
* Suspend guarantee program
* Make final decisions on all claims
7. Contact Information
For guarantee claims or questions:
- Email: info@souleir.com
- Response Time: 24-48 hrs
Updates and Modifications
- Terms subject to change without notice
- Current terms available at [Insert Website URL]
- Changes apply to purchases made after modification date
12 Month Warranty
You are eligible for a full refund if your item proves to be faulty within six months, we also cover the return cost.
Should your item prove to be faulty after six months, you are eligible for store credit or exchange only.